Refund and Returns Policy

Last Updated: 10-08-26

At Evening Safari Dubai, we understand that travel plans can change. This Refund & Cancellation Policy explains how cancellations, booking changes, refunds, and service changes are handled.

Please read this policy before completing your booking.

1. Cancellation Requests

If you need to cancel a booking, please contact us as soon as possible using the contact information provided in your booking confirmation.

Cancellation requests should include:

• Booking name
• Booking reference, if available
• Tour date
• Contact number
• Reason for cancellation, where relevant

The time at which we receive your cancellation request may affect your eligibility for a refund.

2. Cancellation Before the Tour

Refund eligibility depends on the cancellation period and the specific package purchased.

Recommended structure for the business to confirm:

• Cancellation more than [X hours/days] before the scheduled tour: [Full/partial] refund
• Cancellation within [X hours/days]: [Partial/no] refund
• No-show: [No refund], unless otherwise agreed
• Cancellation after the tour has started: [No refund/partial refund], subject to the circumstances

Important: Do not publish these percentages or time periods until the business owner confirms the actual policy.

3. No-Show

If a guest does not arrive at the agreed pickup location or is unavailable when the driver arrives, the booking may be treated as a no-show.

A no-show may not qualify for a refund.

However, if there is a genuine communication, transportation, or operational issue, please contact us immediately so that we can review the situation.

4. Late Arrival

Guests are responsible for being ready at the agreed pickup location.

If a guest is significantly late and the vehicle must continue according to the scheduled tour, the booking may be treated as a missed service.

Where possible, we will try to communicate with the guest before the tour continues.

5. Changes to a Booking

If you need to change your booking date, number of guests, pickup location, or package, contact us as early as possible.

Changes are subject to availability.

Additional charges may apply if the requested change increases the cost of the booking.

6. Weather and Safety Cancellations

Desert activities depend on weather and safe operating conditions.

If severe weather, government instructions, road closures, safety concerns, or another event outside our reasonable control prevents the scheduled activity from operating, we may offer:

• An alternative date
• An alternative activity
• A suitable replacement experience
• A refund where applicable

The available option will depend on the circumstances and the conditions of the relevant supplier or booking.

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7. Changes by the Service Provider

Occasionally, an activity, vehicle, camp, driver, schedule, or other service component may need to be changed because of operational or safety reasons.

Where this happens, we will make reasonable efforts to provide a comparable alternative.

If a material change affects the service you purchased, we will communicate the available options where appropriate.

8. Refund Processing

Where a refund has been approved, the refund will normally be processed using the original payment method where possible.

The time required for the money to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

9. Non-Refundable Charges

Certain bookings, third-party activities, special offers, private vehicles, tickets, or arrangements may have specific non-refundable conditions.

Any such condition should be communicated to the customer before or during booking.

10. Third-Party Activities

Some activities may be provided by independent suppliers.

Where a supplier’s cancellation or refund conditions apply, those conditions may affect the refund available for that part of the booking.

11. Refund Exceptions

Refund requests are reviewed based on the booking details and circumstances.

Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded.

The UAE’s consumer-protection framework includes rights relating to accurate service information, privacy, fair treatment, and compensation in circumstances covered by applicable law.

12. How to Request a Refund

To request a cancellation or refund, contact:

Business Name: Evening Safari Dubai
Email: Book@eveningsafaridubai.com
Phone/WhatsApp: +971505231575
Address: Hatoon – Barsha Heights – Dubai – United Arab Emirates

Please provide your booking reference and the details of your request.